Wasting a renewable resource
Local government has access to one of the most inventive populations in the world. Unfortunately, for a variety of reasons, inhibition, insecurity, lack of real authority, professionals cannot fully utilize this resource. In our experience, professionals neglect feedback, in particular complaint or suggested improvement. We need to identify the inhibitions that prevent professionals from utilizing feedback and working with the community.

See Feedback Introduction

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Feedback & Communication was last updated on: 13/07/06